💸 Refund Policy
At FIVVRA™, your satisfaction is important to us. We aim to provide a smooth and transparent shopping experience.
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🛍️ Eligibility for Refunds
Refund requests must be made within 14 days of delivery.
To be eligible:
• Item must be unused
• In original packaging
• In the same condition as received
⚠️ Due to hygiene standards, any product that has been opened, installed, or used with water is not eligible for a refund.
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📦 Return Process
To request a return, please contact our support team at fivvraservice@fivvra.com
Once approved:
• You will receive return instructions
• Return shipping costs are the customer’s responsibility
Refunds will be processed after the item is received and inspected.
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⏳ Refund Timeline
Once approved, refunds are processed within 7–24 business days.
Funds will be returned to your original payment method. Processing time may vary depending on your bank or card provider.
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❌ Non-Refundable Items
• Used or installed products
• Opened items (for hygiene reasons)
• Sale or discounted items
• Gift cards
• Items returned after 14 days
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💡 Important Notes
• Shipping fees are non-refundable
• International orders may incur additional fees (duties/taxes)
• We reserve the right to deny returns that do not meet our policy
